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A Comprehensive Analysis of IT Support Tool Abuse in Cyberattacks: Risks, Methods, and Mitigation Strategies

As organizations increasingly rely on IT support tools for efficiency and operational continuity, these same utilities have become prime vectors for sophisticated cyberattacks. Threat actors now exploit such tools—ranging from remote desktop platforms to command-line utilities—in a strategy known as “living off the land,” leveraging legitimate system capabilities to evade traditional security measures. This analysis examines the multifaceted risks posed by IT support tool abuse, details the prevailing methods attackers employ, and underscores the importance of robust “living off the land attack mitigation” practices. Understanding the nuances of this threat landscape is essential for developing comprehensive security frameworks that differentiate between benign administration and covert, unauthorized activity.